Customer & Technical Support
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The Distant Assistance as a Customer Service Representative:​
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Maintaining a positive, empathetic and professional attitude toward customers at all times.
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Responding promptly to customer inquiries.
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Communicating with customers through various channels.
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Acknowledging and resolving customer complaints.
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Knowing our products inside and out so that you can answer questions.
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Processing orders, forms, applications, and requests.
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Keeping records of customer interactions, transactions, comments and complaints.
The Distant Assistance as a Technical Support Representative:
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Identifying hardware and software solutions.
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Troubleshooting technical issues.
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Diagnosing and repairing faults.
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Resolving network issues.
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Installing and configuring hardware and software.
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Speaking to customers to quickly get to the root of their problem.
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Providing timely and accurate customer feedback.
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Talking customers through a series of actions to resolve a problem.
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Following up with clients to ensure the problem is resolved.